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Customer Care

At Sister Vintage, we are dedicated to providing exceptional customer care and creating a memorable shopping experience for all our valued customers. Our goal is to build lasting relationships with our customers, based on trust, transparency, and personalised assistance.

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If you have any questions, please get in touch via email, or contact form on the website. We will respond during our business hours, which are 9am - 5pm. Any inquiries received outside these hours will be addressed at the earliest opportunity on the following business day.

Commitment to Sustainability

At Sister Vintage, we are committed to promoting sustainability in every aspect of our business. We recognise the urgent need to protect the environment, conserve natural resources, and ensure a brighter future for generations to come. Our commitment to sustainability is at the core of our brand values, and we pledge to continually improve and implement practices that align with our environmental and social responsibilities.

 

Ethical Sourcing and Production:

  • We prioritise sourcing high-quality vintage that will last to reduce the demand for new manufacturing and minimise our carbon footprint.

  • We collaborate with suppliers who share our values, ensuring fair labour practices, safe working conditions, and a commitment to environmental protection.

 

Circular Fashion Model:

  • We promote a circular fashion economy by encouraging customers to extend the lifespan of their clothing through repairs, alterations, and upcycling.

  • We offer repair services to prolong the life of our products and minimise textile waste.

 

Eco-Friendly Packaging:

  • We use sustainable and biodegradable packaging materials, minimising single-use plastic and other harmful materials.

  • We encourage customers to recycle or reuse our packaging to further reduce their environmental impact.

  • We encourage our customers to bring their own reusable shopping bag.

 

Energy Efficiency:

  • We strive to reduce energy consumption in our operations by adopting energy-efficient lighting, appliances, and machinery.

  • We invest in renewable energy sources to power our facilities when possible.

 

Waste Reduction:

  • We repurpose or recycle unsold or damaged items to prevent unnecessary waste.

  • We source vintage furniture, accessories, fixtures, and lighting where possible to reduce waste.

 

Local Community Engagement:

  • We actively support local communities by collaborating with artisans and small businesses to promote traditional crafts and skills.

  • We participate in community events and initiatives that focus on sustainability and environmental awareness.

 

Transparency and Education:

  • We are transparent about our sustainability efforts, sharing our progress and challenges with our customers.

  • We educate our staff, customers, and partners about the importance of sustainable practices and empower them to make conscious choices.

 

Continuous Improvement:

  • We regularly assess and review our sustainability practices to identify areas for improvement and set new targets.

  • We actively seek innovative solutions and technologies that align with our commitment to sustainability.

Privacy Policy

Your personal information is treated with the utmost confidentiality and is used solely for the purpose of enhancing your shopping experience with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data. By visiting our website or engaging with our services, you acknowledge and consent to the practices described in this policy.

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We may collect the following types of personal information:

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1.1. Contact Information: This includes your name, email address, phone number, and postal address provided when you create an account, make a purchase, or subscribe to our newsletter.

1.2. Payment Information: We do not store payment details. All payment transactions are securely processed through third-party payment gateways, ensuring the safety of your financial data.

1.3. Order Details: Information related to your purchases, such as the products bought, order history, and shipping details.

1.4. Communications: Records of your interactions with us, including emails, messages, and customer support inquiries.

1.5. Website Usage Data: We may collect information about your browsing activity on our website. This data is anonymised and used for analytical purposes to improve our website's performance and user experience.

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We use the collected information for the following purposes:

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2.1. Order Processing: To fulfill and deliver your purchases, communicate order status, and provide customer support.

2.2. Marketing and Promotions: To send you updates, offers, and newsletters about our products and services, subject to your prior consent where required by law.

2.3. Personalisation: To tailor our website content and product recommendations based on your preferences and browsing history.

2.4. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

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3. Your Data Rights

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3.1. Access and Correction: You have the right to access the personal information we hold about you and request corrections if any details are inaccurate.

3.2. Consent Withdrawal: You may withdraw your consent for marketing communications at any time by unsubscribing from our newsletter or contacting us directly.

3.3. Data Deletion: You can request the deletion of your account and personal information from our records, subject to applicable legal obligations.

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4. Data Security

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We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.

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By using our website or engaging with our services, you signify your acceptance of this Privacy Policy.

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